Trevani is free to use. We do not sell products and do not charge you any fees, so there are no payments to Trevani to refund. This policy explains how refunds and cancellations of store orders affect cashback, and how withdrawal requests can be cancelled.
Store orders, returns and refunds
Purchases are made directly with the store. Cancellations, returns, exchanges and refunds for your order are handled by the store under its own policies — please contact the store directly.
If an order is cancelled, returned or exchanged, in full or in part, the related cashback is reduced, not approved or reversed, according to what the store confirms.
Cancelling a withdrawal
- You can cancel a withdrawal from your dashboard while its status is “Requested”. The amount returns to your available balance immediately.
- Once a withdrawal is “Processing”, it can no longer be cancelled.
Failed or rejected payouts
If a payout fails (for example, because of incorrect or inactive account details) or we reject a request, the full amount returns to your available balance and the reason is shown in your dashboard. You can then submit a new request with correct details.
Incorrect payout details
Please check your UPI ID or bank details carefully. If a payout is completed to details you entered incorrectly, contact us at support@trevani.in immediately and we will help you request a reversal from the bank, but we cannot guarantee recovery.
Account closure
You can ask us to close your account at any time. Available cashback that meets the withdrawal conditions can be withdrawn before closure. Cashback still being tracked or validated will be forfeited if you close your account before it becomes available.
Contact
Trevani, Saidulajaib, New Delhi – 110030, India. Email: support@trevani.in.
Related: Privacy Policy · Terms & Conditions · Cashback Policy · Refund & Cancellation Policy · Cookie Policy