Cashback Policy

Eligibility

To be eligible for cashback:

• be logged in to your Trevani account and activate the offer before you shop;
• complete the purchase on the store’s website in the same visit, without visiting other cashback, coupon or deal sites in between;
• allow the store’s cookies and disable ad-blockers or tracking blockers for that visit;
• use only coupon codes the store or offer page permits; and
• buy products and use payment methods that the offer covers.

Cashback statuses

Tracked

The store has reported your order. It is not yet confirmed and cannot be withdrawn.

Merchant validation

The store is checking the order for returns, cancellations and eligibility.

Available

The store has confirmed the order and Trevani has approved it. It counts towards your withdrawable balance.

Not approved

The store did not confirm the order as eligible. The reason we receive is shown in your dashboard.

Reversed

The store withdrew a confirmation it previously gave, for example after a late return.

Trevani never marks cashback as available before the store confirms it.

Tracking and validation delays

• Tracking: stores usually report orders within 72 hours, but some take up to 7 days. The offer page shows the usual tracking time.
• Validation: stores confirm orders only after their return and cancellation window ends and their own checks are complete. This often takes 30 to 90 days and can take longer for travel, electronics or high-value orders. The offer page shows the expected confirmation time.
• Delays by the store or affiliate network are outside our control, but we follow up on overdue confirmations.

Exclusions

Unless an offer says otherwise, cashback is usually not paid on:

• cancelled, returned, exchanged or partially returned orders (cashback is adjusted or not approved);
• orders placed without activating the offer, or after leaving the store and coming back later;
• coupon codes not listed for the offer, and orders combined with other cashback or reward sites;
• gift cards, wallet top-ups, taxes, shipping fees, convenience fees and extended warranties;
• orders placed through a store’s mobile app, unless the offer says the app is supported;
• bulk, resale or business orders, and orders the store considers fraudulent; and
• purchases that the store’s affiliate programme excludes.

Calculating cashback

Cashback is calculated on the eligible order value reported by the store, which normally excludes taxes, shipping and discounts. Percentage offers may have a maximum per order. If the store reports a different eligible amount from what you paid, the store’s figure is used.

Missing cashback

If your purchase is not tracked within the time shown on the offer plus 2 days, report it through the contact form within 30 days of the order date. Include your activation ID, store, order number, date and amount. We will raise the claim with the store, but the store makes the final decision and claims are not guaranteed.

Payout conditions

• Minimum withdrawal: ₹250 of available cashback.
• Payout methods: UPI or bank transfer (NEFT/IMPS) to an account in your own name.
• You need a verified email address. You can have one withdrawal in progress at a time.
• We aim to process withdrawals within 7 working days. Bank or UPI delays can add time.
• When the payment is sent, your dashboard shows “Payment completed” with the payment reference (UTR).
• If a payout fails or is rejected, the amount returns to your available balance and we tell you why.
• Trevani does not charge withdrawal fees. Any taxes that apply under Indian law will be handled as required.

Reversals and corrections

If a store reverses a confirmed order, or we discover a tracking error or fraud, we may adjust the cashback. If the cashback was already paid out because of fraud or a breach of our Terms, we may recover it.

Changes to offers

Stores can change or end their offers at any time. Cashback is based on the offer terms that applied when you activated the offer, subject to what the store finally confirms.

Contact

Trevani, Saidulajaib, New Delhi – 110030, India. Email: support@trevani.in.